Merah44 is committed to protecting the privacy and personal data of every user. This document explains in detail how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Commitment
Privacy is more than a document — it is merah44's genuine commitment to every user who trusts our platform.
All personal data and financial transactions are transmitted using the same 256-bit SSL encryption used by leading banking institutions. Your data is protected end to end.
Merah44 has never sold, rented, or shared your personal data with advertisers or third parties without your consent, and never will. Your data belongs to you alone.
All our data management practices fully comply with Malaysia's Personal Data Protection Act 2010. We conduct regular compliance audits to maintain the highest level of data protection.
You have full control over your personal data — your rights to access, correct, delete, or transfer your data can be exercised at any time through your account settings.
We use cookies only for technical purposes and to enhance your user experience. You can manage your cookie preferences through your browser settings without affecting the core functionality of the platform.
Your personal data is only retained for as long as necessary for service purposes and legal compliance. Data that is no longer required is securely disposed of in accordance with established procedures.
Merah44 collects various types of personal information when you register, use the platform, or interact with our support team. Collecting this information is necessary to ensure we can provide a safe, fair, and high-quality service to all Malaysian users.
During account registration, we collect your basic identity information, including your full name as shown on official documents, date of birth, gender, and identification number (MyKad or passport). This information is required to meet Know Your Customer (KYC) verification requirements and to ensure that only users aged 18 and above access the platform.
We also collect your active email address, Malaysian mobile number, and current residential address. This contact information is used for account verification, transaction notifications, promotional updates (if you have opted in), and customer support communications.
To process deposits and withdrawals, merah44 collects information about the payment methods you use, such as bank account numbers, account holder names, and digital wallet details. We do not store credit or debit card numbers directly — all card payment processing is handled through PCI-DSS certified payment gateways.
Our platform automatically records certain technical information when you access merah44, including your IP address, browser type, operating system, screen resolution, access time, and session activity. This technical data is used for security purposes, fraud detection, and platform performance improvements.
| Data Types | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, IC number | Mandatory (KYC) |
| Contact | Email, phone number, address | Mandatory (Account) |
| Finance | Bank account number, digital wallet | Mandatory (Transaction) |
| Technical | IP address, device type, session logs | Automatic |
| Games | Betting history, wins, activity | Automatic |
Merah44 collects personal data through several transparent and controlled channels. We never collect data covertly or without your knowledge.
Merah44 uses your personal data only for lawful, specific, and stated purposes. We will not use your data for any other purpose without first obtaining your consent.
The primary purpose of using your data is to create and manage your merah44 account, process deposits and withdrawals, ensure account security, and provide effective customer support. Without this data, we are unable to deliver the platform's core services to you.
Merah44 uses your data to fulfil legal obligations, including Anti-Money Laundering (AML) requirements, Know Your Customer (KYC) compliance, and reporting to relevant authorities when required by law. Technical data is also used to detect and prevent fraud, hacking, and suspicious activity.
Usage data is analyzed in aggregate and anonymized form to understand user behavior, identify areas for improvement, and develop new features more relevant to Malaysian users. This analysis does not reveal the identity of any individual user.
If you agreed to receive marketing communications during registration, we will use your email address and phone number to send you promotional information, exclusive offers, and platform updates. You may unsubscribe at any time through your account settings or the unsubscribe link included in every promotional email.
Merah44 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the context of providing the services you use, we share necessary data with the following parties:
Merah44 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The following are the layers of protection we have implemented:
All communications between your device and merah44's servers are encrypted using TLS 1.3 protocol with 256-bit encryption. Sensitive data stored in our databases is also encrypted using AES-256 standard, ensuring your information remains unreadable even in the event of a system breach.
Access to user personal data is strictly limited to merah44 staff with a legitimate business need. All access is logged and monitored. Staff undergo regular background checks and data security training.
Our threat detection system operates 24/7, monitoring for any suspicious activity or unauthorised access attempts. Any confirmed security incidents will be reported to affected users within the timeframe stipulated by PDPA.
Merah44 uses cookies — small text files stored by your browser — to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:
These cookies are required for core platform operations such as login session management, CSRF security, and language preferences. Essential cookies cannot be disabled as they ensure the platform functions correctly. No personally identifiable information is stored in these cookies.
We use analytics cookies to understand how users interact with the platform — including the most visited pages, time spent, and navigation paths. All analytics data is collected anonymously and used solely for platform improvement.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. Cookie management guidance is available in the help section of the merah44 platform.
As a merah44 user based in Malaysia, you have the following rights under the Personal Data Protection Act 2010. merah44 is committed to respecting and facilitating the exercise of these rights:
Merah44 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet applicable legal requirements. The following are our data retention guidelines:
Upon expiry of the retention period, data is securely disposed of using methods that ensure it cannot be recovered. For physically stored data, documents are destroyed using security-grade shredders.
The merah44 platform may contain links or integrations with third-party services such as payment providers, game providers, and customer support tools. Please note that merah44's Privacy Policy applies solely to the merah44 platform.
When you access third-party services through our platform, the respective provider's privacy policy will apply to information collected by them. merah44 encourages you to read the privacy policy of each third-party service you use to understand their privacy practices.
Merah44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. The "Updated" date at the top of this document reflects the date of the most recent amendment.
For material changes that significantly affect your privacy rights, merah44 will notify you via an in-platform notification or an email to the address registered to your account at least 14 days before the changes take effect. Continued use of the merah44 platform after the effective date of any changes constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how merah44 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPA), the regulatory body overseeing PDPA compliance in Malaysia.
Safe & Trusted
Merah44 takes your privacy seriously. Register now and enjoy a safe, fair, and entertaining online experience alongside the millions of Malaysian users who already trust us.